| |
Delivery Most orders will be packaged and despatched the next day but please allow up to 7 days from receipt of payment. We will email you to inform you of any delays due to stock shortages or other reasons.
All goods will be sent out by first class post.
We regret that due to increasing carriage charges we are unable to offer a next day service at the present time.
Our charges are based on the total order value, as follows:
Upto and including £10.00 is £2.00
£10.01 to £30.00 is £3.00
£30.01 to £50.00 is £4.00
Over £50 is £5.45
|
| Terms All products available only while stocks last. We always aim to be fully stocked but do sometimes experience delays. If an item is out of stock we will notify you via email with an estimated date of delivery.
Payment for all orders must be received in full before despatch.
Due to some of our products being hand made and the nature of the materials used, actual colours and styles may vary from the images shown on the site.
We aim to give the best possible quality of products. However, should you experience any problems we will do our best to help.
If any item is not quite what you required then contact us by email within 7 days of receipt, stating the reason for the return. We will work with you to resolve the matter as quickly as possible by offering either a replacement, alternative product or a refund. Please note that postage costs on the original order are not refunded.
We regret that no refunds or exchanges are available on earrings or body jewellery for hygiene reasons.
We would recommend that returned items are sent via a signed for postal service for your own proof of delivery. All goods returned are at the sender's expense.
We reserve the right to cancel any order whereupon all monies paid will be refunded in full.
By placing an order you have accepted our terms and conditions.
Your statutory rights are not affected.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us. |
|
|
|
